About Us
Brand History
We opened our doors on June 25, 2004, establishing ourselves as the largest casino resort in British Columbia. As part of Great Canadian Entertainment, we take pride in being a recognized leader in Canada’s entertainment industry.
| Year | Event | Significance |
| 2004 | Complex opening | Largest BC casino |
| 2009 | Gaming area expansion | Up to 6,500 m² |
| 2012 | Hotel renovation | 396 rooms |
| 2015 | Theatre modernization | 950 seats |
| 2018 | Spa center update | New services |
Over the years, we have become a symbol of the region’s entertainment industry, offering our guests a unique combination of gaming, luxury accommodation, and first-class entertainment. Our facility includes:
- 1,200+ slot machines and gaming terminals
- 300+ table games and poker tables
- 396 luxury hotel rooms and suites
- Multiple dining venues and bars
- 950-seat Show Theatre
- Full-service spa and fitness center
Licensing and Regulation
We maintain strict compliance in key control areas:
- BCLC (British Columbia Lottery Corporation) licensing
- Financial operations audit
- Gaming equipment control
- Personal data protection
- Fair gaming monitoring
Our gaming operations undergo monthly comprehensive audits by the British Columbia Lottery Corporation (BCLC), ensuring compliance with all provincial regulations. These inspections cover everything from gaming equipment integrity to staff qualifications and operational procedures.
We work closely with FINTRAC, which oversees our financial operations quarterly, monitoring all transactions to prevent money laundering and ensure compliance with federal financial regulations. This includes detailed review of high-value transactions and reporting procedures.
Our commitment to regulatory compliance is further validated through annual audits by the Gaming Policy and Enforcement Branch. Their thorough assessment includes our responsible gaming measures, security protocols, and operational standards.
Corporate Social Responsibility
We implement responsible gaming and social initiatives programs, participating in local community life and supporting charitable projects. Through partnerships with local organizations, we’ve established a framework for social impact.
Our key community initiatives include:
- Local employment opportunities program
- Environmental sustainability projects
- Educational partnerships with local institutions
- Support for cultural events and festivals
- Charitable giving program
GameSense Program
The GameSense program is our responsible gaming initiative. We provide on-site GameSense advisors, self-exclusion program support, and educational materials in multiple languages. Crisis intervention resources are available for immediate assistance
Environmental Leadership
Our environmental initiatives have reduced carbon footprint by 30% and achieved 75% recycling rate. Water conservation measures save over 1 million gallons annually. We maintain sustainable sourcing from local suppliers and green building certification.
Education and Employment
We provide scholarships for local students and internships across departments. Vocational training partnerships with local colleges develop industry professionals. Career development workshops and mentorship programs support youth employment.
Cultural Engagement
We fund local arts organizations and sponsor cultural festivals. Our partnerships with indigenous communities support their initiatives. Community engagement events maintain local connections.
Charitable Impact
The charitable giving program contributes $5 million annually to community initiatives. We support 50 local charities through direct funding and employee volunteering. The emergency response fund assists during community crises.
Our commitment extends beyond gaming through charitable partnerships and environmental projects. We measure success by business performance and community impact, ensuring responsible operation of our gaming facilities.
Team and Corporate Culture
Our workforce consists of over 1,700 employees across major operational departments. The casino operations team, our largest division with 800+ staff members, maintains gaming services 24/7 and ensures regulatory compliance.
| Department | Number of Employees | Specialization |
| Casino Operations | 800+ | Gaming service |
| Hotel Service | 400+ | Accommodation |
| Entertainment | 200+ | Show programs |
| Restaurants | 300+ | Culinary |
The hotel service department employs 400+ staff managing accommodation, housekeeping, and guest services. Our entertainment division consists of 200+ professionals handling shows, events, and venue operations. The restaurant division operates with 300+ staff across multiple dining venues.
Professional development focuses on core competencies:
- Regular professional development programs
- Leadership training initiatives
- Cross-departmental collaboration
- Employee wellness programs
- Recognition and rewards system
Development and Growth
Training programs include technical skills and service standards. Each employee completes mandatory initial training and quarterly updates. External experts provide specialized training in gaming operations, hospitality, and security.
Internal promotion fills 70% of management positions. The leadership program includes mentorship and rotational assignments. Quarterly employee surveys guide operational improvements. The suggestion program implements viable staff recommendations.
Workplace Environment
Work schedules follow industry standards with required coverage for 24/7 operations. Benefits include health insurance and wellness programs. Clear policies address workplace conduct and safety protocols.
Performance evaluation occurs quarterly with standardized metrics. Service recognition includes standard industry rewards for tenure and achievement. Career advancement opportunities exist within departments and across the organization based on performance and qualifications.
We maintain diversity through standard recruitment practices and provide language support when necessary. Skills development funding follows industry standards for relevant certifications and training.
Partners
We maintain strong partnerships with leading gaming equipment suppliers, ensuring our facility features the latest and most innovative gaming options. Our strategic collaborations with entertainment companies enable us to deliver world-class shows and performances.
Our partnership with Canada Line provides convenient access for guests, while our cooperation with local businesses strengthens community ties and enhances the overall guest experience.
As we continue to strengthen our position as British Columbia’s leading gaming and entertainment complex, we remain committed to developing partnerships and improving service quality for our guests, taking pride in our contribution to the region’s development.